Refund policy
Thank you for shopping with Grace Online Boutique. Please read this policy carefully before placing your order.
Made-to-Order Items As each item is individually produced upon purchase, we are unable to accept returns or exchanges for reasons such as change of mind or incorrect size selection. Please check the size guides carefully before ordering.
Damaged or Defective Items If your item arrives damaged, defective, or incorrectly printed, we will gladly offer a replacement or refund. To be eligible, please contact us within 30 days of receiving your order at graceonlineboutique.store@gmail.com with:
- Your order number
- A clear photo of the damaged or defective item
We will review your request and arrange a replacement or issue a refund at no additional cost to you.
Wrong Item Received If you received the wrong item, please contact us within 30 days of delivery with your order number and a photo. We will send the correct item or issue a full refund.
Lost Parcels If your order has not arrived within the estimated delivery window, please contact us and we will investigate with our shipping partner. If the parcel is confirmed lost, we will offer a replacement or full refund.
Non-Returnable Items Due to the custom nature of our products, we cannot accept returns for:
- Change of mind
- Incorrect size ordered by the customer
- Items that have been used or washed
Refund Processing Approved refunds will be processed to your original payment method within 5–10 business days. You will receive an email confirmation once your refund has been issued.
Contact Us For any return or refund enquiries, please reach out to us at: Grace Online Boutique [graceonlineboutique.store@gmail.com]